Malta Assessoria de Cobrancas Ltda em Recuperacao Judicial

Malta is a group of companies specialized in Contact Center, Technology in software development, Fraud Prevention, Back Office, Credit recovery, SAC, among other services. We have been operating in the national market for over 21 years. Practically one of the only companies with its own technology and that has been investing a lot and constantly in cutting edge technology and new methods of operation, always thinking about market developments focused on results and the quality of services provided to our customers. Mission:Ensure excellence in asset recovery and exceed the expectations of our customers and employees. Eyesight: To continuously seek and apply the improvement of the company's processes through the qualification of its employees, the intensive use of infrastructural and technological resources, striving for organizational principles and values, aiming to achieve excellence in operational performance, profitability and being useful to society. Values: Respect;Customer satisfaction;Ethic;Integrity;Quality;Competence;Commitment;Transparency;Innovation;Team work.servicesCredit Recovery: Contact, negotiation, agreement monitoring and management. Fraud Prevention: Analysis to minimize commercial risks.Customer Service: Communication and relationship with the customer.Back Office: Support activities, procedures, analysis and problem solving.Telesales: Disclosure and sale of products.Retention: Loyalty strategy, relationship marketing.We have technology, qualified partners and one of the best telephone systems on the market, with PABX, Automatic Dialer and IVR, integrated to a secure and complete registration and research database that enable a much more efficient operational process. We work with 0800 and 4004 contact channels (long distance calls with local calls cost), where all calls are recorded, in addition to massive activation tools such as SMS, E-mail and Direct Mail. Standardization of processes, professional training, people management, quality monitoring based on performance indicators (Quality and Productivity) specific to the operation of each client, and internal audits guarantee our positive results.